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WHAT HAPPENS WHEN WE RECEIVE YOUR ORDER / ORDER TRACKING


place your order

PLACE YOUR ORDER

Place your order securely through the website or over the phone. Then sit back, relax, and let us do the rest of the work


order confirmation

ORDER CONFIRMATION

You’ll receive an email form us confirming that we’ve received your order. If you don’t receive this then get in touch and we’ll confirm.


part and accessory orders

PARTS AND ACCESSORY ORDERS

As long as it’s in stock, any part or accessories (without a bike) are dispatched on the next working day.


build schedule

BUILD SCHEDULE

Bike orders are added to the build schedule. Bikes are always dispatched within 10 working days, though we normally smash this deadline and always aim to get your bike out as quickly as possible.


hand built and quality checked

HAND BUILT AND QUALITY CHECKED

All bike orders are fully assembled and tested by our team of technicians. They’re then quality check before being dissembled and boxed for shipping.


dispatch and tracking

DISPATCH AND TRACKING

As soon as your bike has been dispatched you’ll receive tracking info from the chosen courier. This will give you an ETA and tracking code, so you can find out the status of your delivery.


easy assembly

EASY ASSEMBLY

Your Mango is delivered to your door with complete assembly instructions and all the tools you required for assembly. It should only take 15 minutes from opening the box to riding away.


customer support

CUSTOMER SUPPORT

Our customer support team are available 9-5:30 week days to offer any help and advice. You can contact us via email, live chat or over the phone. We’re always happy to talk!


CHANGING YOUR ORDER

If you’ve placed your order and need to change it for whatever reason please email or call our friendly customer service team. Note: If your order has already been dispatched or if your bike has already been built we cannot make any changes.

CANCELLING YOUR ORDER

If for whatever reason you need to cancel your order, we’ll refund the full amount of an accessory/component order provided you notify us within 24hrs of purchase. Standard stock bikes and custom bikes can be cancelled within 48hrs of purchase. If notice is given after these specified times, its likely work will have begun or your order will have already been dispatched. If this is the case, please refer to our returns page (link.) If work hasn’t begun or your order is still in our warehouse, we’ll do our best to honour your request to cancel.

PLACING A DEPOSIT

Sometimes if an item is out of stock, you’ll be given the option to place a deposit allowing you to reserve the item until it’s next available. The remaining balance will be requested from your account just before the item comes back into stock (you’ll receive an email from us asking you to follow a link and authorise the final payment). Please note, deposits are non-refundable unless cancelled within 24hrs of placing the order. Once you’ve received the item, returns and warranties follow the same policy as normal.

PAYMENT INFORMATION:

We offer the following payment methods
payment information

CURRENCY OPTIONS

Currency can be changed by clicking on the (pound sign) at the top of the page. Select your currency from the drop down list. Exchange rates are updated at our discretion?

VAT AND VAT-FREE ORDERS

All orders placed outside of the EU or outside VAT territory inside the EU such as Canary and Channel Islands will be charged including VAT and then refunded 20% within 48hrs. Mango Bikes will not be responsible for your own countries VAT and/or Import Duties. Your Security

We take online security very seriously and have taken every precaution to ensure that your payment information is processed confidentially and accurately.We don't hold sensitive payment details about our customers. When you input your card details during shopping or into your account area, the card processor retains all the information about your card and only issues MB with a unique token identifier. This token allows us to process the cost of your order against your card. It also allows us to issue refunds. We don't have access to your complete card details.



Bikes

When you place an order with us, your bike is built from the ground up by trained bike technicians in our UK warehouse. Your bike and its parts go through a number of various quality tests before, during and after assembly. We also ensure that your bike will be “good to go” as soon as you’ve got it built out the box. This means that your brakes will arrive with the correct pad alignment, your chain will arrive at the right tension and your tyres will be inflated to the correct pressure and so on.

As soon as your order is placed, it will be put into a build schedule and you’ll be kept up to date at each stage of the build.

Once your bike has been built it will be put on a next working day service to the UK and on a 2-3 working day service to Europe. When your order is dispatched you’ll receive an email from UPS with an estimated delivery date and tracking information.

For delivery prices and timing, see below.

Accessories and Components

Depending on the item(s) ordered the courier may vary between UPS and Royal Mail. We aim to dispatch all UK orders within 1-2 working days. If your items are sent with UPS you’ll receive an email with an estimated delivery date and tracking information. Orders shipped with Royal Mail will receive a dispatch confirmation from us.

For delivery pricing and timing, see below.

PRICES AND TIMING

SMALL
(Lights/Locks)
Royal Mail
MEDIUM
(Baskets/Wheels)
UPS
LARGE
(Bikes)
UPS
DELIVERY TIME
(Working Days)

UK

£2.49

£5.75

£8.99

Next Working Day

EU

£2.49

£5.75

£12.99

3-4

Switzerland

£9.99

£24.99

£39.99

3-4

Channel Islands

£7.99

£18.99

£29.99

2-3

USA

£14.99

£25.99

£49.99

5-7

Rest of World

Contact Us

Contact Us

Contact Us

Contact Us


choose-quality

QUALITY

Every Mango Bike is designed by our internal team of designers; we don’t simply buy a factory frame and put a sticker on it. As a result, you get tested and proven geometries, comfortable riding positions and a quality overall bike with thought through componentry. As a company we’re always striving to better ourselves and our products, with constant development and innovation, settling for nothing but perfection.
choose-handbuilt

HAND BUILT TO ORDER

We don’t just design the bikes; we also build each and every order to your chosen spec. 99% of online bike companies receive a bike in a box, put a label on it and send it out. Our experienced team of bike builders build and setup every order individually to spec with multiple quality checks throughout, reducing the chances of any issues when you receive your bike. This way you know you’re going to receive a properly built bike with the brakes in the correct positions, gears working, tyres inflated, chain at the correct tension etc. As a result of this we’re not able to offer ¬next day delivery on bikes but trust us, it’s well worth the short wait for the extra build quality. We also provide a small tool kit so you can add the final pieces and get out on your bike as quickly as possible!
choose-secure

SECURE ORDERING AND SHIPPING

We accept payment via credit card, bank transfer or Paypal and every transaction is safe and secure.Mangos are shipped worldwide through UPS. All bikes are shipped fully insured and as mentioned above require minimal assembly on arrival.
choose-customer

CUSTOMER CARE

We take great pride in looking after our customers both before and after purchase. We provide lots of info and videos online and have a friendly and knowledgeable customer service team happy to answer any of your questions. We’ve designed, built and delivered your bike which means if you need assistance you can speak to exactly the right person.
choose-warranty

WARRANTY

All Mango Bikes frames and forks are offered with a 3 year warranty. We also offer warranty on components. Read more here.

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Ride Now, Pay Monthly

Finance is a great way of purchasing a bike without having to part with all your cash at once. We offer a range of finance options with lots of flexibility, meaning you can choose a tailored package to suit you.

Great reasons to choose finance:

1. Buy your dream bike without worrying about denting your finances

2. 0% interest with no hidden fees

3. No messy paperwork and an instant decision

4. Safe and secure provider, giving you peace of mind

5. Full warranty and returns offered as normal

Finance is available on orders over £280, this can include bikes and accessories combined.

All of our finance packages are offered via the approved and regulated Pay4Later provider who secure hundreds of finance purchases every day.

To find out more about purchasing a bike on finance click here or alternatively contact one of our friendly team of advisors.

Note: finance is only available to UK residents over the age of 18. Subject to terms and conditions. Signature on delivery will be required. Goods may require to be shipped to the address given on your finance application. To read the full t&c's please click here

Step 1. Choose your finance product

STEP 2: Use our powerslider to choose your deposit between 10% and 50%

Purchase Price:
Total Repayable:
Deposit:
Duration of Agreement:
Amount of Credit:
Rate of Interest (fixed):
Monthly Payments:
(% APR Representative)