Placing an Order
WHAT HAPPENS WHEN WE RECEIVE YOUR ORDER / ORDER TRACKING
PLACE YOUR ORDER
Place your order securely through the website or over the phone. Then sit back, relax, and let us do the rest of the work
You’ll receive an email form us confirming that we’ve received your order. If you don’t receive this then get in touch and we’ll confirm.
PARTS AND ACCESSORY ORDERS
As long as it’s in stock, any part or accessories (without a bike) are dispatched on the next working day.
Bike orders are added to the build schedule. Bikes are always dispatched within 10 working days, though we normally smash this deadline and always aim to get your bike out as quickly as possible.
HAND BUILT AND QUALITY CHECKED
All bike orders are fully assembled and tested by our team of technicians. They’re then quality check before being dissembled and boxed for shipping.
DISPATCH AND TRACKING
As soon as your bike has been dispatched you’ll receive tracking info from the chosen courier. This will give you an ETA and tracking code, so you can find out the status of your delivery.
Your Mango is delivered to your door with complete assembly instructions and all the tools you required for assembly. It should only take 15 minutes from opening the box to riding away.
Our customer support team are available 9-5:30 week days to offer any help and advice. You can contact us via email, live chat or over the phone. We’re always happy to talk!
CHANGING YOUR ORDER
If you’ve placed your order and need to change it for whatever reason please email or call our friendly customer service team. Note: If your order has already been dispatched or if your bike has already been built we cannot make any changes.
CANCELLING YOUR ORDER
If for whatever reason you need to cancel your order, we’ll refund the full amount of an accessory/component order provided you notify us within 24hrs of purchase. Standard stock bikes and custom bikes can be cancelled within 48hrs of purchase. If notice is given after these specified times, its likely work will have begun or your order will have already been dispatched. If this is the case, please refer to our returns page (link.) If work hasn’t begun or your order is still in our warehouse, we’ll do our best to honour your request to cancel.
PLACING A DEPOSIT
Sometimes if an item is out of stock, you’ll be given the option to place a deposit allowing you to reserve the item until it’s next available. The remaining balance will be requested from your account just before the item comes back into stock (you’ll receive an email from us asking you to follow a link and authorise the final payment). Please note, deposits are non-refundable unless cancelled within 24hrs of placing the order. Once you’ve received the item, returns and warranties follow the same policy as normal.
We offer the following payment methods
Currency can be changed by clicking on the (pound sign) at the top of the page. Select your currency from the drop down list. Exchange rates are updated at our discretion?
VAT AND VAT-FREE ORDERS
All orders placed outside of the EU or outside VAT territory inside the EU such as Canary and Channel Islands will be charged including VAT and then refunded 20% within 48hrs. Mango Bikes will not be responsible for your own countries VAT and/or Import Duties. Your Security We take online security very seriously and have taken every precaution to ensure that your payment information is processed confidentially and accurately.We don't hold sensitive payment details about our customers. When you input your card details during shopping or into your account area, the card processor retains all the information about your card and only issues MB with a unique token identifier. This token allows us to process the cost of your order against your card. It also allows us to issue refunds. We don't have access to your complete card details.